Order
How to cancel an order?
In general, orders can be canceled within 24 hours of placing an order. After 24 hours, the order enters the production stage and cannot be canceled.
What if I forgot to upload an picture?
If you forget to upload the picture, you can send the picture to support@oarse.com by email after placing the order. Please note that changing pictures can only be changed within 24 hours of placing the order.
How to track an order?
You will receive an email notification once your order has shipped. You can track on https://www.17track.net/en according to the tracking number indicated or send an email to support@oarse.com.
What are the requirements for the picture in the order?
Generally, high-resolution original pictures are better. Please be careful not to use any images suspected of infringement (stars, celebrities, film and television characters or roles, etc.)
How do I add a gift message?
When you place an order, you can comment on the content of the message. Or send a message to support@oarse.com after placing an order. We will write the card for you and send it out together with the package.
Shipping
How to change address?
We ship according to the shipping address, if the shipping address is wrong, please send the new address to support@oarse.com.
How long is the shipping time?
Generally, the product production time is 5-7 working days, and the shipping time is 10-13 working days. In case of special circumstances (holidays), the time may be delayed.
Do you offer worldwide shipping?
In general, we offer worldwide shipping.
How much is the shipping?
Free Standard Shipping: Free Shipping, For the order value over USD 69.
Standard Shipping: The shipping fee is USD 6.99, for an order value less than USD 69.99.
For more details, please refer to Shipping Guide.
Return
How to return / refund?
If your package is damaged or you received the wrong product, please send the relevant pictures or videos to support@oarse.com. We will verify the status of the package within 3-5 working days, and once verified, we will follow your wishes and give you free reprints within 7 working days. Or give you a full refund, you will receive the refund within 3-10 working days.
For more details, please refer to Return Policy.
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If you have any questions , please contact us at email support@oarse.com! Our team will reply you within 24 hours. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.