Custom Dog and Cat Face Pillow Personalized Pet Photo Pillow for Pet Lovers

If sending multipe photos, what is the purpose of each photo?

• Example: Photo 1 is for the design, Photo 2 shows the color better.

We provide free color correcting photo service, free edting in of small areas missing from photo(s) including paws, tails, ears, etc. We can not combine features from photos at different angles.

Upload better photos, get better products.

When taking pictures of yourself, you loved ones, pets, please follow these steps! If you can’t follow the steps correctly, don’t worry! We have an enthusiastic team responsible for checking all orders and photos received. If your photos do not meet our standards, we will let you know and assist you in choosing a more suitable photo! You can send your photos to support@oarse.com also.

How to order multiple customized gifts with different person/pet photos & quotes in your order:

• Step 1. Choose options/upload photos for the first product and click "Add to Cart"
• Step 2. Click Navigation or search button to find the second product you want to order
• Step 3. Repeat step 1. and step 2. till all the customized gifts are in your cart, then go for checkout.

1.Shipping fee:

Free Standard Shipping: Free Shipping, For the order value over USD69.
Standard Shipping: Shipping fee as USD6.99, For the order value less than USD68.99

2.The time frame of an order delivery is divided into two parts:

Handling time: the order need 1-5 working days to handle.
Shipping time: After we ship, the order will take 7-25 working days to arrive (usually faster). Please see the details as follows

COUNTRY	Shipping Time
United States, Canada	7-15 business days
United Kingdom, Ireland	9-15 business days
Australia, New Zealand	9-15 business days
All Other Countries	12-25 business days

 

Please contact us if you need more details.

Our support is here to answer your questions. We’re available Monday to Friday 9am - 6pm (UTC+8).
Phone: +86 191 192 32010
Email: support@oarse.com
Address: Room 502, 5Floor, Building No.2 Beichenshiguangli, Gushan Road, Wangyue Street, Yuelu District, Changsha City, Hunan Province, China
Zip Code: 410000

Thank you for choosing OARSE. Our Return and Refund Policy is designed to ensure that you have a hassle-free experience with our products. Here's what you need to know:

90 Days Returns, Exchanges and Refunds Policy:
We want you to be fully satisfied with your purchases from OARSE. If for any reason you are not satisfied, you may return or exchange your items within 90 days of receiving your order for a full refund or exchange.

Cancellation Policy:
If you need to cancel your order, please notify us within 12 hours. Once your order has been processed and/or shipped, we regret to inform you that we cannot cancel it. However, you can still return it once it arrives.

90 Days Full Coverage Return/Exchange Policy:
We take pride in the quality of our products and offer a 90-day Full Coverage Return/Exchange Policy for the following reasons(Return fees responsible by OARSE):

1. The picture rendering or lettering is blurred.
2. You receive any damaged items.
3. The size of the item you receive is incorrect or there is a mismatch.
4. You receive any defective or incorrect items.
5. The information provided for product customization does not match or there is any error in customization.

Please contact us within 90 days of receiving your order and email us at support@oarse.com with a clear picture or video of the damage. The item must be in its original condition, unworn, and unwashed. We will file a claim with the carrier or check with the warehouse and provide you with a brand new replacement at no additional cost. We will be responsible for return postage fees and replacement fees.

We offer 90-day Return/Exchange Policy for the following reasons(Return postage fees and replacement fees responsible by buyer):

• Incorrect color, size, or material chosen by the customer.
• Partial returns or exchanges of products that are part of a set item.
• Non-quality issues for personalized products.
• Personal reasons such as a change of mind or personal taste.

Conditions for Returning an Item(s):
To be eligible for a return, merchandise must be in its original condition, unworn, and unwashed, without fragrance and make-up residue. All tags must be intact on all returned merchandise. Please keep the original packaging and ensure all parts related to the product are included.

Return & Exchange Service Procedure
After you receive confirmation from our customer service, please send the product along with the order number and product name. A tracking number of the returning parcel is required. We will deal with the product exchange or refund after we receive your returning parcel.
Step 1.
Contact Customer Service to Request Return Details:
To initiate a return, please contact our Customer Service via email at support@oarse.com to request return details. Please include the order number, product name, a clear picture or video of the damage in your email.
Step 2.
Approval Notification:
You will receive a confirmation email from our Customer Service once your return request is approved.
Step 3.
Pack and Send the Package:
Pack the item(s) you wish to return and ship it to the following address:
Room 502, 5th Floor, Building No.2 Beichenshiguangli, Gushan Road, Wangyue Street, Yuelu District, Changsha City, Hunan Province, China Zip Code: 410000.
Please include the order number and product name in the returning parcel. Please send the tracking number for the returning parcel to us by email: support@oarse.com.
Step 4.
Refund Processing:
Refunds will be processed within three business days of receiving your item(s). You will receive an email notification once your refund is processed. Please note that payment processing is beyond our control, and it may take up to 5-10 additional business days for the funds to be credited to your account used during checkout.

Precautions for Return and Exchange:
To ensure a smooth return process, please keep the following precautions in mind:

• Items being returned should be new and unworn and kept in their original condition as received
• Coupon codes used for the original purchase cannot be reinstated after the return has been processed
• For personalized products, inform us within 12 hours if you need to cancel or modify the product or replace the personalized content. It’s free to replace the personalized content within 12 hours. After 12 hours, you'll be charged 20% of the product price as the corresponding production fee because the customized product will be produced immediately to ensure timely production and delivery.
• We reserve the right to make changes to this policy at any time. Any changes made will be posted on this page. If you have any questions about our policies, including cancellations, please contact our friendly customer service team.

Contact Information:
We’re available Monday to Friday 9am - 6pm (UTC+8).
Phone: +86 191 192 32010
Email: support@oarse.com
Address: Room 502, 5Floor, Building No.2 Beichenshiguangli, Gushan Road, Wangyue Street, Yuelu District, Changsha City, Hunan Province, China
Zip Code: 410000